• Välkommen till ett uppdaterat Klocksnack.se

    Efter ett digert arbete är nu den största uppdateringen av Klocksnack.se någonsin klar att se dagens ljus.
    Forumet kommer nu bli ännu snabbare, mer lättanvänt och framför allt fyllt med nya funktioner.

    Vi har skapat en tråd på diskussionsdelen för feedback och tekniska frågeställningar.

    Tack för att ni är med och skapar Skandinaviens bästa klockforum!

    /Hook & Leben

Stora tråden om mikromärken och andra "affordables"

Ha en guld lördag hörni 🤙🏻

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Nikk skrev:
Lite av dagens mailkonversation med Aquastar för den som orkar läsa. Jag ger upp nu. Orkar inte bråka mer med dem. :confused:

Nikk:
You keep on telling me that there is nothing wrong with the watch and I keep on telling you that there is. You have not handled the watch yourself but you know that there is nothing wrong with it. I have handled the watch since it is mine and I know that there is something wrong with it. Who should know better?

Since yesterday I have written about this in the Swedish watch forum "Klocksnack" and I have personally been in contact with three people that own Deepstar 2. None of them have the problem I have with their watch. How do you explain that?

The feeling you talk about is not a physical sensation. It is a jerky motion in the crown when i set the time. Do you seriously mean that this is normal and acceptable?

Last but not least, is this the reputation you want to build for your brand? It seems to be commonly known that your customer support is no good and this is not helping.

I love the watch, except the jerky time setting, but from now on it will always make me think about this annoying situation.

/Niklas

Aquastar 1:
Hi Nicke, thank you for your reply, and let me very clear about this, and I understand that you like the watch and we want to give you the best experience of ownership.

We have customers who ask how can they change the battery of the Deepstar and others who are professional watchmakers. It is extremely hard for us to differentiate and tell who knows what. I think this watch should have come back to us right at the start, this could have saved you and us a lot of time and efforts of explanation.

Again, we build our reputation by offering the best service possible and that’s what we like to offer you too. But this debate that has been going on for months on a public (not an official) forum where staff is dedicated to interact with customers, has driven hundreds of customers away from the brand. And the sad thing about it, is that we were not even given the chance to examine the watch.

So as we promised you, we will do our best and will go the extra mile to replace all components in your watch if you like.

We see a case stalling and generating extremely bad publicity due to misunderstandings, we want to fix the problem but also like to spare you the trouble of parting from your watch and you are trying to get the issue taken care of. So both parties want the same but it seems that we both got caught up in misunderstanding and discussions that caused this case to stall for so long.

So please let us know what you like us to do, bearing in mind that our hands are tied if we don’t have the watch on site?

Aquastar 2:
Dear Nicke, sorry, this is an email that wasn’t meant for you. Please ignore it.

As to your watch, yes, the watch is 100% OK, it was tested by the watchmaker and the assembly engineer and there is zero problems with it. Even if we replace the movement, it will have the same feel as it was compared to many others during the service process. But you can send it back again for examination if you prefer to

Thank you

Nikk:
Thank you for your honest response, is what I was going to write. But then you sent me another email and just keep on making things worse.
I honestly don't understand why you choose to handle things like this. I mean you just told me that you are loosing hundreds of customers by acting like this. The watch that I used to love is now worth nothing to me because of this.

One of my close friends asked me about the Deepstar 2 a couple of days ago. He wanted to get a blue one. After this I'm going to have to advice him not to.

I am of course going to post our conversation on the Swedish forum Klocksnack and on Watchuseek where I am an active member. This is just absolutely ridiculous.

What you should have done is to offer me to send the watch back to you on your expenses and replace the movement. It would have cost you close to nothing and you would have a satisfied customer. How you can choose to do it like this is incomprehensible to me.

// Niklas
Klicka för att se resterande...
Synd med sånt stök då klockan är så cool, är ju inte direkt budget heller så man förväntar sig betydligt mer.
 
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